Text message consent
Last updated October 26, 2026
Lollipop sends work check-ins by text only to people who have said yes to them by text. This is how that works, for employees and for the carriers who review the program.
How consent is collected
- The employer adds the mobile number an employee gave them for messages about work, and an admin confirms in Lollipop that the numbers on the list came from the people on it.
- Lollipop sends that number one text, and nothing else:
Lollipop for [Employer] would like to text you up to 2 check-ins a week. Reply YES to get them, STOP to opt out, HELP for help. Msg&data rates may apply.
Managers, HR and admins, who get alerts about their team instead of check-ins, get this one:
Lollipop for [Employer] would like to text you alerts about your team. Reply YES to get them, STOP to opt out, HELP for help. Msg&data rates may apply.
Spanish, Portuguese and Romanian speakers get it in their language.
- Nothing more is sent to that number until the person replies YES. A reply of NO ends it. A reply of STOP opts the number out, with the carrier-standard confirmation. The employer can send the request again, no more than once a day, and never after a STOP.
- After YES, one short thank-you, then the check-ins. Reply STOP at any time to stop them and HELP for help.
Nobody is required to agree as a condition of work. Lollipop keeps, for each person, when the request went out, what they replied, and any STOP; the employer sees that on the person’s page.
What the texts are
- Up to 2 check-ins a week, each asking how the person is. The employer picks how they’re answered: by replying with a number from 1 to 5 and a few words if the person likes (a chat conversation), or on the check-in page the text links to (one text with a link).
- One reminder when a check-in isn’t answered, and, in a chat conversation, a short reply to what they wrote.
- For managers, an alert when someone on their team checks in low, has three low check-ins in a row, or asks for a follow-up. For HR, an alert when a note mentions something serious.
No marketing or promotional messages are sent through Lollipop, and opt-in data is never sold or shared for marketing.
An employer can also send check-ins on WhatsApp, from Lollipop’s own number. There the employer collects the opt-in: an admin confirms in Lollipop that the people on the list agreed to get work messages from them on WhatsApp, and nothing goes on WhatsApp until they do. Every message names the employer. Reply STOP on WhatsApp at any time to stop WhatsApp messages, and START to get them again; check-ins then come by text or email instead.
Questions
Write to jeff@trylollipop.com. The text message terms and privacy policy have the rest.